We promise you a 24 month warranty
To guard your investment against any manufacturing defects, we offer you a long warranty period of 24 months!
REPLACEMENT POLICY
Please read and understand the details stated herewith under Warranty & Replacement.
Firstly, for defective goods only, Create Neon provides a replacement for defective parts. Create Neon will make every effort to solve the issue you are experiencing in a quick manner. Every issue is determined on a case-by-case basis and is at the absolute discretion of Create Neon Sign.
In the unlikely event your sign arrives faulty or becomes faulty whilst under warranty, please get in touch with your order number, as well as a full video showing the damage or fault. We will then resolve the issue ASAP by replacing the defective part.
WHAT HAPPENS IF I RECEIVE THE WRONG NEON SIGN?
If there is an issue with your order, such as the wrong size, the neon sign being defective, or we send you the wrong colour (for example, you selected yellow and you receive the sign in white), then simply notify us, and we will resolve the issue ASAP by replacing the sign.
Please note: There might be a slight colour difference between the graphics and the real-life neon lighting. Check out the real-life colours
DO YOU OFFER EXCHANGES?
We do not offer exchanges because each product is made personalized for your specifications. However, if for any reason you find your neon sign faulty or defective, just let us know and we will resolve the issue ASAP.
WARRANTY
Our Indoor LED neon signs come with a 2-year warranty. We can also make your neon sign suitable for outdoor use, please get in touch for a quote. Our outdoor neon signs come with a 6-month manufacturer’s warranty (when used properly).
On the rare occasion that you have a defective sign, please contact us with a full video of your sign including the power supply and dimmer so we can identify the issue and get it resolved ASAP!
WHAT IS NOT COVERED BY THIS WARRANTY?
Carelessness, mishap, robbery, improper handling of the sign, damage caused by or through the actions of others, or where sufficient care has not been taken to prevent chemical, ice, or snow damage to the item will not be covered by this warranty. Any damage to the indoor sign caused by its use outdoors will not be covered by this warranty.
The warranty does not cover items that have been exposed to harmful, atomic, or corrosive conditions. It also does not cover cases where working temperatures fall below – 40 degrees Celsius or exceed 60 degrees Celsius.
CREATE NEON – LIGHTEN UP YOUR WORLD!