Privacy Policy

This privacy notice for Create Neon (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at https://createneon.ca/, or any website of ours that links to this privacy notice
Interact with us in other related ways, including sales, marketing, customer service, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@createneon.ca.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, place an order, request a quote or custom design, or otherwise contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Mailing and shipping addresses
Billing addresses
Contact preferences
Account information
Contact or authentication data
Business name and business contact information
Order and transaction information
Product and design preferences
Information you provide when requesting a quotation or custom design
Debit/credit card and payment information, where necessary to process a transaction

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Sensitive Information

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and permitted by applicable law.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and other information associated with your payment method.

Where payment processing is performed by a third-party payment processor, your payment information may be processed directly by that provider in accordance with its own privacy policy and applicable legal requirements.

HOW DO WE COLLECT YOUR INFORMATION?

We collect information through:

Direct interactions with you;
Information you provide when requesting a quote or mockup;
Information you provide when placing an order;
Telephone calls, emails, SMS messages, and other communications;
Account registration and account activity, where applicable;
Cookies and similar tracking technologies;
Third-party service providers that assist us with our business operations; and
Other sources where collection is permitted by applicable Canadian privacy laws.

WHY DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, where applicable, as well as keep your account in working order.
To provide and facilitate the delivery of products and Services. We may process your information to provide you with requested products, quotations, custom designs, mockups, customer support, shipping, and other Services.
To process and fulfil orders. We may use your information to process payments, manufacture or arrange production of your custom products, coordinate delivery, and provide order updates.
To communicate with you. We may use your contact information to respond to inquiries, provide quotations, discuss designs, provide customer support, and send important information regarding your orders or Services.
To improve our website and Services. We may use information to understand how visitors use our website, identify technical issues, improve website performance, develop new features, and improve our products and customer experience.
To prevent fraud and protect our Services. We may process information when reasonably necessary to detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity.
To comply with legal obligations. We may process your information when necessary to comply with applicable laws, regulations, court orders, legal proceedings, or government requirements.
To protect rights and interests. We may process your information when reasonably necessary to establish, exercise, or defend legal claims, enforce our agreements, protect our property, or protect the safety of individuals.

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are located in Canada, this section applies to you.

Canadian privacy laws generally require organizations to obtain meaningful consent for the collection, use, and disclosure of personal information, subject to certain exceptions permitted by law.

Depending on the circumstances, we may rely on the following:

Consent. We may collect, use, or disclose your personal information with your consent for identified purposes.
Performance of a Contract. We may process your information when it is necessary to provide products or Services that you have requested, process an order, fulfil our contractual obligations, or take steps at your request before entering into a contract.
Legal Obligations. We may process your information where necessary to comply with applicable legal, regulatory, accounting, tax, or other obligations.
Fraud Prevention and Security. We may collect, use, or disclose information where permitted by law for fraud detection, prevention, security, or other legitimate business purposes.
Other Permitted Purposes. In certain circumstances, applicable Canadian privacy legislation may permit the collection, use, or disclosure of personal information without consent. We will only do so where permitted or required by applicable law.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or Services.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may need to share your personal information with third parties when reasonably necessary to operate our business, provide our Services, process your orders, or comply with applicable law.

Service Providers

We may share personal information with trusted service providers that assist us with:

Website hosting;
Payment processing;
Shipping and delivery;
Customer service;
Email communications;
SMS communications;
Website analytics;
Website security;
Technology services;
Marketing services; and
Other business operations.

These service providers may access personal information only as reasonably necessary to perform services on our behalf.

Payment Providers

We may share information with payment processors and financial institutions when necessary to process transactions, verify payments, prevent fraud, and complete purchases.

Shipping and Delivery Providers

We may share information such as your name, telephone number, shipping address, and order information with shipping and delivery providers so that your order can be delivered.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, including in response to legal proceedings, court orders, subpoenas, government requests, or regulatory requirements.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or other business transaction involving all or a portion of our business.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies, such as web beacons and pixels, to access or store information.

We may use these technologies to:

Keep our website functioning properly;
Remember preferences;
Understand how visitors use our website;
Measure website performance;
Improve our Services;
Maintain website security; and
Support marketing and advertising activities where permitted by applicable law.

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies or reject cookies.

If you choose to remove cookies or reject certain cookies, some features or Services may not function properly.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and Services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal and regulatory obligations, and meet other legitimate business requirements.

The appropriate retention period may depend on:

The nature and sensitivity of the information;
The purpose for which it was collected;
Whether an ongoing business relationship exists;
Legal, tax, accounting, or regulatory requirements;
Whether the information is necessary to resolve a dispute; and
Our legitimate business and security requirements.

When we no longer have an ongoing legitimate business or legal need to retain your personal information, we will take reasonable steps to securely delete, destroy, or anonymize it.

If deletion is not immediately possible, such as where information is stored in backup archives, we will securely store the information and isolate it from further processing until deletion is reasonably possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented reasonable technical, physical, and organizational safeguards designed to protect the personal information we process against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

Depending on the circumstances, our safeguards may include:

Access controls;
Password protection;
Restricted access to personal information;
Secure technology systems;
Encryption where appropriate;
Security monitoring;
Confidentiality requirements;
Staff and contractor privacy procedures; and
Secure information disposal procedures.

However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Although we take reasonable steps to protect your personal information, we cannot promise or guarantee that unauthorized third parties will never be able to defeat our security measures.

You should only access our Services through a secure environment and take reasonable precautions when transmitting personal information online.

DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not directed toward children.

We do not knowingly solicit or intentionally collect personal information from children where applicable law requires parental or guardian consent.

If we learn that we have collected personal information from a child in circumstances where such collection was not appropriate, we will take reasonable steps to review the information and delete it where required or appropriate.

If you believe a child has provided personal information to us, please contact us using the information provided below.

MARKETING AND PROMOTIONAL COMMUNICATIONS

Where required by applicable law, we will obtain the appropriate consent before sending commercial electronic messages, including promotional emails and SMS messages.

Our marketing communications may include information about:

New products;
Special offers;
Promotions;
Discounts;
Custom signage;
Services; and
Other information that may be relevant to our customers.

You can unsubscribe from our marketing and promotional communications at any time by:

Following the unsubscribe instructions included in our emails;
Replying “STOP” to SMS marketing messages where applicable; or
Contacting us using the information provided below.

After you withdraw consent or unsubscribe from marketing communications, we will stop sending promotional communications in accordance with applicable law.

However, we may still communicate with you for non-marketing purposes, including:

Order confirmations;
Payment-related communications;
Shipping and delivery updates;
Customer service responses;
Account-related messages;
Security notices; and
Other transactional or service-related communications.

ACCOUNT INFORMATION

If you create an account with us, where account functionality is available, you may be able to review or update certain information through your account settings.

Upon your request to terminate your account, we may deactivate or delete your account and information from our active databases, subject to applicable legal and legitimate business requirements.

However, we may retain certain information where reasonably necessary to:

Prevent fraud;
Troubleshoot problems;
Assist with investigations;
Resolve disputes;
Enforce our legal agreements;
Protect our legal rights;
Maintain transaction records; and
Comply with applicable legal requirements.

COOKIES AND SIMILAR TECHNOLOGIES

Most web browsers allow you to control cookies through browser settings.

Depending on your browser, you may be able to:

Delete existing cookies;
Block cookies;
Allow only certain types of cookies; or
Receive a notification before cookies are placed on your device.

Please be aware that disabling certain cookies may affect the functionality, security, or availability of portions of our website.

WHAT ARE YOUR PRIVACY RIGHTS IN CANADA?

Depending on where you live in Canada and the privacy laws applicable to your information, you may have certain rights regarding your personal information.

These rights may include:

The right to request access to personal information we hold about you;
The right to ask about the purposes for which your information is collected, used, or disclosed;
The right to request information about how your personal information is handled;
The right to request correction of inaccurate or incomplete information;
The right to withdraw consent, subject to applicable legal and contractual restrictions;
The right to ask questions about our privacy practices; and
The right to make a privacy complaint.

We may need to verify your identity before responding to an access, correction, or other privacy request.

The rights available to you may vary depending on the province or territory in which you reside and the applicable privacy legislation.

HOW CAN YOU REQUEST ACCESS TO OR CORRECT YOUR INFORMATION?

If you would like to access personal information that we hold about you, or believe that information we hold is inaccurate or incomplete, please contact us.

You may request that we:

Provide access to your personal information;
Explain how your information is being used or disclosed;
Correct inaccurate information; or
Update incomplete information.

When submitting a request, please provide sufficient information for us to identify you and locate the relevant records.

We may request additional information to verify your identity before responding.

We will respond to requests in accordance with applicable privacy legislation.

In certain circumstances, applicable law may permit or require us to refuse access to specific information. Where required, we will explain the applicable reason.

WITHDRAWING YOUR CONSENT

Where our collection, use, or disclosure of your personal information is based on consent, you may withdraw your consent by contacting us.

Withdrawal of consent does not affect the lawfulness of any collection, use, or disclosure that occurred before the withdrawal.

Please understand that withdrawing consent may affect our ability to provide certain products or Services if the information is necessary for those purposes.

We may continue to retain or use certain personal information where permitted or required by law, including for legal, accounting, tax, security, fraud-prevention, dispute-resolution, and record-keeping purposes.

INTERNATIONAL PROCESSING OF PERSONAL INFORMATION

Some of our service providers, technology providers, payment processors, hosting providers, or other business partners may be located outside Canada.

As a result, your personal information may be processed or stored outside Canada.

When personal information is transferred outside Canada, it may be subject to the laws of the country or jurisdiction where it is processed or stored. Those laws may provide different privacy protections than Canadian privacy laws.

We take reasonable steps to use appropriate safeguards when engaging third-party service providers that process personal information on our behalf.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other online resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

PRIVACY BREACHES

We maintain safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or theft.

If we experience a breach of our security safeguards involving personal information, we will take reasonable steps to contain, investigate, and address the incident.

Where required by applicable privacy legislation, we will notify affected individuals, privacy regulators, or other parties of a privacy breach.

We may also take additional measures where reasonably necessary to reduce the risk of harm to affected individuals.

WILL YOUR INFORMATION BE SHARED WITH ANYONE ELSE?

We may use your personal information for our own reasonable business purposes, such as internal research, technological development, website improvement, customer service, order processing, and demonstration of our products and Services.

We do not sell personal information for monetary consideration.

We will not share or sell mobile information and SMS opt-in consent to third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers when reasonably necessary to provide services such as customer support, SMS delivery, payment processing, website operation, shipping, security, or other business functions.

PHONE NUMBERS & SMS CONSENT

Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.

We may share necessary information with subcontractors and service providers that support our business operations, such as customer service, communication delivery, shipping, payment processing, and technical services.

If you have opted in to receive promotional SMS messages from us, you may withdraw your consent at any time by replying “STOP” to the applicable SMS message.

Message and data rates may apply depending on your mobile service provider.

You may continue to receive non-promotional messages that are necessary to provide requested Services, process orders, or respond to your inquiries.

DO WE SELL YOUR PERSONAL INFORMATION?

Create Neon does not sell your personal information for monetary consideration.

We may disclose personal information to service providers where reasonably necessary to operate our website, process payments, provide customer service, fulfil orders, arrange shipping, maintain security, provide marketing or analytics services, and otherwise operate our business.

Where applicable, such disclosures are made in accordance with our contractual arrangements, privacy obligations, and applicable Canadian privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes to our privacy practices.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, disclose, and protect personal information.

HOW CAN YOU MAKE A PRIVACY COMPLAINT?

We take privacy concerns seriously.

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You may also have the right to contact the applicable privacy regulator in Canada if you are not satisfied with our response or wish to pursue a privacy complaint.

For matters that fall under federal private-sector privacy legislation, you may contact the Office of the Privacy Commissioner of Canada.

The privacy rights and complaint procedures available to you may vary depending on your province or territory and the privacy legislation applicable to your personal information.

CONTACT INFORMATION

Create Neon

Website: https://createneon.ca/

Phone: (855) 968-4400

Email: info@createneon.ca

Address:

329 Howe Street
Vancouver, BC V6C 3N2
Canada

Last Updated: October 1, 2026