Create Neon Shipping Policy

Shipping Policy

We offer free & fast shipping across Canada for all our orders. We pack your products with love and care so they reach you safely.

Shipment will be carried out by our logistics partner FedEx which is the world’s leading courier service.

All deliveries sent by CreateNeon are insured against theft and accidental damage. If you receive your sign damaged, please inform us ASAP!

Standard Free Shipping

All our custom-made and store products are delivered within approximately three weeks.

Express Shipping

Hate the wait? We got you a solution for express shipping. For just an additional $50, you can get your neon sign delivered in 10 business days.

FAQS

IS CREATE NEON MAKING & SHIPPING NEON SIGNS UNDER THE CURRENT CRISIS OF THE PANDEMIC?

COMPLETELY, YES! Know more about our Order Tracking and Shipping. With the majority in home-based offices where they are entirely set up to take your calls and meet your online orders. Our team operates comfortably with best-practice social distance in place. Designers work overtime to create LED neon signs custom-designed, made to order according to your specifications.

HOW CAN I TRACK MY SHIPMENT?

We will send you your order
tracking link via email & SMS as soon as you place your order. You can enter your order ID that will be shared with you as soon as your order will be shipped. You can track your shipment using the link and the order ID.

When will you ship my order?

We ship LED signs across Canada for free. Any LED design listed in our online store can be ordered and shipped anywhere in Canada. Free shipping across Canada. Since we need the time to design and make it + shipping time, Create Neon signs takes about
3 weeks to deliver.

CUSTOMS FEES, IMPORT FEES, DUTIES, AND TAXES

We ship products across Canada. It is important that you are aware of any applicable Canadian import laws and fees before you buy. Create Neon
does not charge you any applicable customs fees, import fees, duties, or taxes, and we’re not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the
product. Lastly, if you’re unsure about any applicable fees, you can most likely find that information online through the Government of Canada website or many other websites that cover shipping and logistics. We’re happy to support you if you still have questions. Simply give us an email and tell us what you need. We look forward to being able to hear from you.

We will send you your order tracking link via email & SMS as soon as you place your order. You can enter your order ID that will be shared with you as soon as your order will be shipped. You can track your shipment using the link and the order ID.

We ship LED signs across Canada for free. Once your order is confirmed, our team begins the design and production process. Since each sign is custom-made to your specifications, it takes approximately 2 to 3 weeks for your order to be designed, produced, and delivered.

We ship products across Canada. It is important to be aware of any applicable Canadian customs, import fees, duties, and taxes before placing your order. Create Neon does not charge or pay any applicable customs fees, import fees, duties, or taxes on your behalf. If any such fees apply to your order, they are your responsibility and are not covered by our shipping fees. Our shipping fees only cover the transportation of the product.

If you are unsure about any applicable customs fees, duties, or taxes, you can find more information through the Government of Canada website or other reliable shipping and logistics resources. If you still have questions, we are happy to help. Simply send us an email and let us know what you need.